Question 1

What is Scout?

Accepted Answer

Scout is a Renter Passport for South African renters. It helps you keep your rental information and documents ready in one place, then securely share the information you choose with an agent or landlord when you need it. Build it once. Share it when you need it.

Question 2

How is Scout different from Property24 or Private Property?

Accepted Answer

Property24 and Private Property help you find rental listings. Scout helps you be ready once you find the right one. Your Renter Passport keeps your rental information and documents together so you can respond faster and securely share what an agent or landlord needs.

Question 3

Does Scout replace an agent's application form?

Accepted Answer

Not necessarily. An agent or landlord may still ask you to complete their own application process. Scout helps you stay rental-ready by keeping your information and supporting documents organised and easy to share when required.

Question 4

Does Scout guarantee that my application will be approved?

Accepted Answer

No. Scout helps you prepare and share your rental information, but the final rental decision always rests with the agent or landlord. Scout never guarantees approval.

Question 5

How does Scout handle my documents?

Accepted Answer

Your documents are private by default. You choose which documents are included in each Passport share, how long the share remains available, and you can revoke access at any time.

Question 6

Can I use Scout with a co-applicant?

Accepted Answer

Each Scout Renter Passport currently belongs to one renter. If you are applying with someone else, each renter can keep their own information and documents separate and share what is needed for the application.

Question 7

Where is Scout available?

Accepted Answer

Scout is currently focused on renters in Cape Town and the Western Cape. A Renter Passport link can be shared with an agent or landlord anywhere in South Africa.

Question 8

How much does Scout cost?

Accepted Answer

Scout is free for renters. You can build your Renter Passport, keep your rental documents together, and create secure Passport shares at no cost.